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What Dostavi does

Dostavi helps online shops turn order messages from their Instagram and Facebook inboxes into courier shipments. The shop (the merchant) is the controller of its buyers' personal data; Dostavi processes it on the merchant's behalf, under a data processing agreement that is part of the terms of use.

Data we receive

• Merchant account details: name, email, shop name, sender address.
• Messages buyers send to the merchant's connected Instagram account or Facebook Page, and the merchant's replies, through Meta's official messaging APIs.
• Order details extracted from those messages: recipient name, address, phone number, items and amounts.

How we use it

Only to provide the service to the merchant: finding orders in conversations, preparing draft shipments, and sending confirmed orders to the merchant's courier. We do not sell data, use it for advertising, or use it for any other purpose. Message text is sent to an AI provider that processes it to extract the order and does not use it to train models.

How long we keep it

• Messages that are not part of an order: 7 days.
• Messages that are part of an order: 30 days after the order is confirmed.
• Confirmed orders: 12 months, then deleted or anonymized.

Deleting data

A merchant can disconnect an account at any time in Dostavi, which deletes its messages. Removing the Dostavi app in Facebook settings, or sending a data deletion request through Facebook, deletes the connected accounts and their messages. Buyers can ask the merchant, or write to us, to have their data deleted.

Contact

hello@example.com